Refund Policy

1. Overview

At Smart Dog & Co, we strive for complete customer satisfaction. This Refund Policy outlines the conditions under which refunds, exchanges, or returns may be issued for products purchased through our website.

2. Eligibility for Refunds

To be eligible for a refund or exchange, the following conditions must be met:

• The product must be unused, in its original packaging, and in the same condition as received.
• The request for a refund or exchange must be made within 14 days of receiving the product.
• Proof of purchase (order number or receipt) must be provided.
• Certain products, such as personalized items, perishable goods, or items marked as final sale, may not be eligible for refunds.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact our Customer Support team via support@smartdogandco.com with your order details.
• Include the reason for the return and attach photos if the item is damaged or defective.
• Wait for our confirmation and instructions on how to return the product.

4. Processing Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

• Your refund will be processed using the original payment method.
• Refunds may take 5-10 business days to appear on your account, depending on your bank or payment provider.

5. Exchanges

Exchanges are subject to product availability. If the requested product is unavailable, you may choose a refund instead.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide photos and a description of the issue. We will offer a replacement or full refund at no additional cost to you.

7. Shipping Costs

Original shipping costs are non-refundable. Customers are responsible for return shipping unless the item is defective or damaged.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

• Email: support@smartdogandco.com
• Phone: +1-555-123-4567
• Address: 1234 Pet Lane, Los Angeles, CA 90001, USA